Privacy Policy – Mineral Water Man

  • Introduction

Mineral Water Man (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, products, and services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

  • Who we are

Mineral Water Man supplies natural mineral water and purified water to homes and businesses across South Africa.

Our mineral water is bottled at source, and our purified water is processed in Strydom Park, Johannesburg. We also provide water dispensers (for purchase or rental) and offer branded bottled water solutions.

  • Information We Collect

We may collect and process the following personal and business information:

  • Full names
  • Company names
  • Physical and delivery addresses
  • Email addresses
  • Contact numbers
  • VAT numbers
  • Company registration numbers
  • Banking details (where required for transactions)
  • Directors’ or authorised representatives’ details

We only collect information that is necessary for providing our products and services.

  • How We Collect Information

We collect personal information when you:

  • Place an order or request a quote
  • Contact us via our website, email, or phone
  • Register as a customer
  • Engage with us for services or support
  • How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Communicate with you regarding your orders or enquiries
  • Manage billing and payments
  • Maintain customer records
  • Improve our services and customer experience
  • Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

  • Sharing of Information

We may share your information with:

  • Delivery and logistics partners (for order fulfilment)
  • Payment service providers
  • IT and system providers supporting our operations
  • Regulatory authorities where required by law

All third parties are required to handle your information securely and in line with POPIA.

  • Data Security

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

  • Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal, tax, and regulatory obligations
  • Your Rights

In terms of POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Object to the processing of your information
  • Withdraw consent where applicable

To exercise these rights, please contact us using the details below.

  • Complaints

If you have concerns about how we handle your personal information, please contact us:

📧 piers@mineralwaterman.co.za

If you are not satisfied with our response, you may lodge a complaint with:

The Information Regulator (South Africa)

33 Hoofd Street, Forum III, 3rd Floor, Braampark

P.O. Box 31533, Braamfontein, Johannesburg, 2017

📧 POPIAcomplaints.IR@justice.gov.za

📧 PAIAcomplaints.IR@justice.gov.za

  • Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

  • Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

📧 piers@mineralwaterman.co.za